Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online casino gaming is designed to be a form of entertainment and should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical advantage, and while winning is possible, losses are an inevitable part of gambling. We encourage all players to approach gaming with realistic expectations and to set strict limits on both time and money spent.
Age Verification
Online casino gaming in New Zealand is only available to individuals aged 18 years or older. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before participating in any gaming activity. We take underage gambling seriously and encourage parents and guardians to monitor young people's online activities.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, it may be time to seek help:
- Chasing losses by gambling more money to recover what you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money intended for essential expenses (rent, food, bills)
- Spending more time or money on gaming than you originally planned
- Feeling anxious, irritable, or restless when not gambling
- Using gambling as an escape from stress, depression, or anxiety
- Borrowing money or going into debt to finance gambling
- Neglecting work, school, or personal relationships due to gambling
- Failed attempts to cut down or control gambling
- Lying to others about the extent of your gambling
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, monthly)
- Loss Limits: Restrict the amount you're willing to lose during a gaming session
- Time Limits: Set reminders or automatic session timeouts to prevent extended play
- Reality Checks: Receive periodic notifications during gaming sessions to remind you of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming accounts
- Account Restrictions: Lower your betting limits or disable certain features
Take advantage of these tools—they're designed to help you stay in control.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. The following organizations offer free, confidential support:
New Zealand
- Problem Gambling Foundation (Aotearoa New Zealand) — Free counselling and support for problem gamblers and their whānau
Phone: 0800 664 262 | Website: www.problemgambling.nz - Gambling Helpline — 24/7 free phone service
Phone: 0800 654 655
International Resources
- GamCare (UK) — Free support for problem gamblers
Website: www.gamcare.org.uk - GamStop (UK) — National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia) — Counselling and support
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) — Resources and treatment referrals
Website: www.responsiblegambling.org - National Council on Problem Gambling (USA) — Helpline and treatment resources
Website: www.ncpgambling.org
If You Need Help
Seeking help is a sign of strength, not weakness. Problem gambling is a treatable condition, and support is available 24/7. If you or someone you know is struggling with gambling, please reach out to one of the organizations listed above or contact the Problem Gambling Foundation on 0800 664 262.
Remember: You are not alone, and recovery is possible.